Thank you for shopping at Bay Bay Boutique. If something is wrong with your purchase, we're here to help.
All Bay-Bay products come with our Customer Satisfaction Warranty. If you received a defective/wrong item, please contact us within 72 hours after delivery. Customers must notify us at email@example.com within 3 calendar days after delivery or we have a right to refuse a claim.
For wrong, defective, or faulty products, please take photos or videos of the incorrect item(s) and your order sheet. Send in your photos to our email at firstname.lastname@example.org. If approved, we will in return send a Return Label with instructions.
Once your return is received, we will send an email to notify you that we have received your returned item. Once your return is reviewed, we will send a follow up email notifying you of the approval or rejection.
Examples of Refunds that will NOT be granted:
- Any item is not in its original condition, is damaged or missing items for reasons not due to our error.
- Customer has entered the wrong shipping details when placing their order.
- Picked the wrong size on accident.
- Item is too small/big for child - Sizing charts are for your use, to manually measure your babe for a perfect fit.
- Customer forgot to input a discount code.
- Customer does not have a photo of the order sheet.
Forms of Refunds (if applicable)
You will receive a refund in the form of store credit to be used within 60 days. There is no restocking fee when receiving refund in the form of store credit. Shipping costs are non-refundable.
ORIGINAL PAYMENT METHOD
There is a 20% restocking fee that will be deducted from your refund once we process your return, upon receiving and inspecting the item(s) returned. We agree to waive the restocking fee, if you accept your refund in the form of store credit. Shipping costs are non-refundable.
We do not offer free return shipping. You MUST include a tracking number.
** ALL SALES ARE FINAL **
Updated on: 12/30/2022