Thank you for shopping at Bay Bay Boutique. If you are not satisfied with your purchase, we're here to help.
All Bay-Bay products come with our Customer Satisfaction Warranty. If you received a defective/wrong item, please contact us within 48 hours after delivery. Customers must notify us at email@example.com within 2 calendar days after delivery or we have a right to refuse a claim.
For wrong items, we will arrange to deliver the correct items or return all your payment, dependent upon you. For defective or faulty products, please take photos or videos and email us at firstname.lastname@example.org - we will replace, refund, or refuse your claim after confirmation.
Refunds will NOT be granted if:
- Any item is not in its original condition, is damaged or missing items for reasons not due to our error.
- Customer has entered the wrong shipping details when making their order and contacted us after the order's shipping label has been printed.
- Picked the wrong size on accident.
- Item is too small/big for child. - Sizing charts are for your use, to manually measure your babe for a perfect fit.
Late or Missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Second, contact your credit card company or bank, it may take some time before your refund is officially posted.
Lastly, If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
PLEASE NOTE: Our policy does not offer returns or exchanges.
***ALL SALES ARE FINAL.***